Returns & Refund Policy

At EVO Research Australia, we are committed to delivering high-quality research-grade products. Due to the nature of our products, we maintain a strict returns and refund policy as outlined below.

Eligibility for Refunds

Refunds are only available in the following circumstances:

• Damaged Goods: If your order arrives damaged, you must contact us within 48 hours of delivery with photographic evidence of the damage. We will arrange a replacement or full refund at our discretion.
• Order Not Dispatched: If your order has not yet been dispatched, you may request a full refund by contacting us before shipment.

Non-Refundable Circumstances

We are unable to offer refunds or returns in the following cases:

• Change of mind after the order has been dispatched
• Products that have been opened or used
• Incorrect shipping details provided by the customer
• Delays caused by the courier or postal service

How to Request a Refund

To request a refund, please email us at info@evoresearchaustralia.com with your order number, a description of the issue, and any supporting photos. We aim to respond within 24-48 hours.

Refund Processing

Approved refunds will be processed to the original payment method within 5-10 business days.